RACCO is committed to offering our customers the finest cosmetic and skin care products available. When you receive your delivery, we encourage you to inspect it. The return policy states that If you feel that the products you received from raccocosmetics.com do not meet your expectation, RACCO understands and makes it easy for you to return your purchase. Racco has taken the fear out of buying cosmetics online by allowing a simple return policy for online orders.
• We will be happy to issue you a full refund to your credit card for the price of any item that you return, if your return is received within 30 days of the PURCHASE date. The credit for your returned items cannot be exchanged for cash or for another product.
• You will be promptly refunded in the form of an online store credit to your account, if you return is received within 60 days of the PURCHASE date. Please also indicate the reason for the return. This information is not required, but your comments help us improve our service and product quality. Please send the package securely wrapped, and note that you are responsible for the safe return of merchandise and all shipping costs.
It takes up to 30 business days to process the return and credit your account,. We will notify you via e-mail once your return has been processed. Please note that your financial institution will likely take approximately seven business days to reflect this transaction. If you have any questions about your return, please contact Customer Service at 1-858-824-0096 or 1-866-607-2226.
If your package was damaged in shipment by the carrier, save the box and the merchandise and notify us.